I have a complaint, what do I do?
Service is one of our key concerns and we will do our utmost to process your order to satisfaction. But something may go wrong as we are still human and humans make mistakes. Do you have a complaint about a product, the processing of your order, or our services?
Please let us know and we will immediately start working on solving your issue to satisfaction.
You can send an email to firstname.lastname@example.org or call us at +31 (0)35-7130123.
We generally manage to solve the problem straight away. And if we don’t, we will certainly let you know that we received your message. We will then try to send you a fitting answer or offer a solution as soon as possible, at least within 14 days. If this is going to take longer, we will also let you know.
If you believe that your complaint was not handled to satisfaction, you can contact the mediation department of Stichting Webshop Keurmerk as we are affiliated with this foundation. See https://www.keurmerk.info/nl/home/.
As of 15 February 2016, consumers within the EU also have the option to file complaints via the ODR platform of the European Commission. The ODR platform can be found via (http://ec.europa.eu/odr.) When your complaint is not yet being processed elsewhere, you are free to file the complaint via the platform of the European Union.